Last updated: September 02, 2026

 

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and informs You about Your privacy rights under the EU General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and applicable Greek legislation (Law 4624/2019).

 

We use Your Personal Data to process your tour bookings, provide and improve the Service, and communicate with you. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

 

1. Data Controller Information

The Data Controller responsible for processing your personal data under EU and Greek law is:

 

2. Definitions

For the purposes of this Privacy Policy:

 

  • Account: A unique account created for You to access Our Service or parts of Our Service.
  • Company (referred to as either "the Company", "We", "Us" or "Our"): Refers to GOLDEN TOURS, Methodiou 13, Corfu Town, Greece.
  • Cookies: Small files placed on Your computer, mobile device, or any other device by a website, containing details of Your browsing history.
  • Data Controller: The legal entity which determines the purposes and means of the processing of personal data.
  • Data Processor: Any natural or legal person who processes data on behalf of the Data Controller.
  • Daily Excursions / Services: Refers to day trips, guided tours, boat excursions, transfer arrangements, and related travel or ticket booking services sold and operated by the Company.
  • Personal Data: Any information relating to an identified or identifiable natural person.
  • Service: Refers to the Website accessible from https://goldentourscorfu.gr and the booking services for Daily Excursions offered through it.
  • You: The individual accessing or using the Service, or purchasing excursion services from Us.

3. Legal Bases for Processing (GDPR Article 6)

We process Your Personal Data only when We have a valid legal basis under Article 6 of the GDPR:

 

  • Performance of a Contract (Art. 6(1)(b)): Processing is necessary to manage, process, and complete your excursion reservations, ticket issuances, booking confirmations, and customer management.
  • Consent (Art. 6(1)(a)): You have given clear consent for Us to process Your Personal Data for specific purposes (e.g., promotional newsletters about special tour offers, non-essential cookies).
  • Legal Obligation (Art. 6(1)(c)): Processing is necessary to comply with legal, tax, and accounting requirements under Greek law (e.g., issuing invoices/receipts for tour bookings, tax reporting).
  • Legitimate Interests (Art. 6(1)(f)): Processing is necessary for Our legitimate business interests (e.g., website security, fraud prevention, handling passenger safety protocols, service optimization), provided those interests do not override Your fundamental rights.

4. Types of Data Collected

Personal Data for Excursions & Services

While booking or inquiring about our Daily Excursions, We may ask You to provide Us with certain personally identifiable information, including:

 

  • Full name (first name and last name)
  • Contact details (email address and phone number)
  • Hotel, pickup location, or cruise ship details for tour pick-ups
  • Payment and billing information (processed securely via regulated third-party payment gateways)
  • Passenger details (e.g., passport/ID number, date of birth, or nationality, where strictly required for boat passenger manifests or coast guard compliance)
  • Special dietary, mobility, or medical requests voluntary provided by you to accommodate your excursion

Usage Data

Usage Data is collected automatically when using the Website and may include:

 

  • Device IP address
  • Browser type and version
  • Pages visited, time spent, and date/time of visit
  • Unique device identifiers and diagnostic data

5. Purpose of Processing Your Data

We use the Personal Data collected for the following specific purposes:

 

  • Booking & Fulfillment: Processing reservations, payments, and confirmations for Daily Excursions and related services.
  • Tour Operation: Organizing logistics, pickup schedules, passenger manifests, and real-time operational updates (e.g., weather cancellations, itinerary changes).
  • Customer Support: Managing inquiries, modifications, or cancellation requests prior to or during your excursion.
  • Marketing & Promotions: Sending updates, seasonal tour promotions, and special discounts, only where permitted by law or with your explicit consent.
  • Legal Compliance: Complying with tax rules, maritime security rules (where boat tours apply), and insurance mandates.

6. Cookies and Tracking Technologies

We use Cookies and similar tracking technologies to track activity on Our Website and optimize our booking engine.

 

Under EU ePrivacy regulations and GDPR, non-essential cookies are disabled by default and activated only after You give explicit, opt-in consent via Our Cookie Banner.

 

Cookie Categories

  • Necessary / Essential Cookies: Session cookies required to process tour bookings, shopping carts, security, and fraud prevention. Consent is not required for these cookies (Legal Basis: Art. 6(1)(f)).
  • Analytics & Performance Cookies: Persistent cookies used to measure website traffic and conversion rates for our excursions (Legal Basis: Consent - Art. 6(1)(a)).
  • Functionality Cookies: Persistent cookies used to remember choices like language preferences or selected excursion filters (Legal Basis: Consent - Art. 6(1)(a)).

7. Text Messages (SMS) Privacy Notice

If You opt in to receive text (SMS) messages from Us regarding your bookings:

 

  • Purposes: Pickup point reminders, tour schedule updates, weather alert notifications, authentication (OTP), and promotional excursion offers.
  • Data Sharing: Mobile information and consent records will never be sold or shared with third parties for marketing purposes. Data is shared exclusively with technical Service Providers handling message delivery.
  • Opt-Out: Reply STOP to any SMS to cancel at any time. Reply HELP for support.

8. Data Sharing & Third-Party Suppliers

To successfully deliver our Daily Excursions, We may share relevant portions of your data with trusted third parties under strict confidentiality:

 

  • Local Tour Operators & Transport Providers: Subcontracted bus companies, boat operators, or licensed local tour guides directly involved in delivering your specific excursion.
  • Payment Processors: Financial institutions and online payment gateways to securely process credit card transactions.
  • Port / Maritime Authorities: Government or port officials where passenger registration lists are mandated by law for boat excursions.
  • Service Providers: Technical vendors for booking management software, web hosting, and messaging channels.
We do not sell, rent, or trade your personal data to third parties for commercial marketing purposes.

 

9. Retention of Your Personal Data

We retain Personal Data only for as long as necessary to fulfill the excursion services, resolve disputes, or comply with legal, tax, and accounting regulations under Greek law.

 

Data Category Retention Period Legal / Business Reason
Excursion Bookings & Payments Up to 10 years Legal and tax compliance under Greek tax code
Passenger Manifests & Safety Logs As mandated by local regulations (up to 12 months) Maritime and transport safety compliance
Account Information Duration of active relationship + up to 24 months Customer relation and dispute resolution
Customer Support & Chat Logs Up to 24 months Quality assurance and legal claims defense
Analytics & Usage Data Up to 24 months Security monitoring and service optimization

10. Data Transfers Outside the European Economic Area (EEA)

Your information is primarily processed within the European Economic Area (EEA). If Personal Data is transferred outside the EEA:

 

  • We ensure adequate protection through Standard Contractual Clauses (SCCs) approved by the European Commission, or
  • The destination country has been recognized by the European Commission as providing an adequate level of data protection.

11. Your Data Rights Under GDPR

Under Articles 15–22 of the GDPR, You possess the following rights regarding Your Personal Data:

 

  • Right of Access: Request a copy of the personal data We hold about You.
  • Right to Rectification: Request correction of inaccurate or incomplete booking data.
  • Right to Erasure ("Right to be Forgotten"): Request deletion of Your data, subject to statutory tax and legal retention obligations.
  • Right to Restrict Processing: Request restriction of processing under specific legal conditions.
  • Right to Data Portability: Request transfer of Your data in a structured format.
  • Right to Object: Object to processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent: Withdraw Your consent at any time for promotional communications.
To exercise any of these rights, please contact Us at goldentourscorfu@gmail.com.

 

Supervisory Authority

If You believe Your privacy rights have been infringed, You have the right to lodge a complaint with the Greek Data Protection Authority:

 

12. Security of Your Personal Data

We implement appropriate technical and organizational security measures (including SSL encryption, secure booking systems, and access controls) to safeguard Your personal information against unauthorized access, loss, or alteration.

 

13. Minors' Privacy

Our excursion booking Service is intended for adults aged 18 and over. Minors may participate in daily excursions only when booked and accompanied by a parent or legal guardian. We do not knowingly collect personal data directly from children under 16 without parental consent.

 

14. Changes to this Privacy Policy

We may update Our Privacy Policy from time to time to reflect changes in our daily excursion offerings or legal obligations. We will notify You of material changes by posting the updated Policy on this page and updating the "Last updated" date at the top.

 

15. Contact Us

If You have any questions, concerns, or requests regarding this Privacy Policy or your excursion bookings: